Transforming Operational Agility with Process Skins

Many organizations use variants of the same core process map. For example a multinational organization may follow the same sales process worldwide but have different products or employee sales targets per region. A Business Process Outsourcing (BPO) organization will deliver the same core process for many customers but will have for example different SLA agreements or use different resources depending on the customer and product.

Singularity defines a process skin as a variant of a core process map or template. A process skin changes the rules associated with the process but not the process itself.

“We believe that process skins will significantly reduce the operational cost of managing multiple business process variants and can transform the operational agility of BPO and multinational organizations,” said Peter Browne, CTO at Singularity.
Singularity clients can now define a process map as a ‘Process Template’ and quickly create different variants of that template map as ‘Skins’ based on operational parameters such as SLAs and resources.

Individual modification of process variants is no longer required when changes are made to the core process template, in some cases reducing an activity that previously took months to a matter of minutes. Organizations can dynamically modify multiple process variants simultaneously, without reliance on I.T., transforming their operational agility and allowing them to rapidly react to changing market conditions.

Process Skins includes the following features:
Dynamically Modify Existing Core Process Templates
Previously whenever changes to the core process map were required this change had to be replicated across all process variants representing a significant cost overhead to the organization. Now dynamically changed processes are effective within the skin immediately, including on any jobs that are live on the skin.

Customizing Skins
Users can customize the operational data for each skin, for example it is possible to define Red-Amber-Green (RAG) settings in a skin, which are different from the settings defined in the core process template.

Skin Rules
Many organizational processes change temporarily, for example short term promotions or changes to approvals processes at financial year end. Users can now define skin rules based on which of the skins are dynamically selected at run-time.

Skin Versioning
Each release creates a new version of the skin (major versions only). The jobs created on a skin always use the latest skin version.

Case Fragment Skins
It is now possible to create process skins for Case Management fragments as well as for the core process templates.
For more information on TotalAgility visit: http://www.singularitylive.com/products/total-agility.aspx

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