CRM

3 Reasons Why CRM Needs Case Management

https://peterwhibley.wordpress.com/2012/02/17/3-reasons-why-crm-needs-case-management/

Broken Social Scene – Social BPM and Social CRM

https://peterwhibley.wordpress.com/2012/02/10/broken-social-scene-social-bpm-and-social-crm/

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