I was watching the current season of Mad Men last night and a bit of dialogue struck a chord. Ted Chaough was flying his new colleague Don Draper in his small private plane to a meeting with a client. After some bumpy weather Ted uses an airplane analogy, “Sometimes in life you think you’re the right way up when in fact you’re upside down. Gotta check your instruments.”
This got me thinking about BPM. BPM has for a long time been regarded as a strategic play. It’s often said that successful BPM projects require both cultural and strategic change within organizations. Establishment of BPM centers of excellence, back office integration and the optimization of processes that cut across multiple departments all require that the organization and its employees are in sync and are willing to review established practices. But all of this takes time, effort and significant cost, creating barriers for widespread BPM adoption, putting the BPM suite out of reach for many smaller and medium sized businesses. All this time we’ve been recommending building this huge BPM ecosystem within enterprises and have then wondered why BPM has struggled to take off.
Maybe all this time we’ve been flying upside down. Maybe we should have been deploying rapid, pre-built or almost pre-built BPM applications, with clear business value and rapid ROI. Maybe we should have been searching for the quick win, to show off the potential of BPM suites before thinking about broader, more strategic process improvement.
With the emergence of BPaaS and Smart Process Applications it would appear that at long last someone has taken a look at the instruments.