A recent Gallup opinion poll makes grim reading for U.S. organizations. It finds that 70% of American workers are either “Not Engaged” or are “Actively Disengaged” from their workplaces. One of the most interesting things about the survey is how little the results have changed in the 12 annual surveys since 2000 with consistently between 70 to 74% of employees either “Not Engaged” or “Actively Disengaged” from their workplaces.
Is this therefore a problem that can’t be fixed? Is the very nature of the modern work place one where only about 30% of us are really interested in what we do? The scary thing for organizations is that on average 7 times out of 10 your customers are coming face to face with employees who just don’t give a damn.
Now there are probably a wide variety of social, psychological and economic reasons for why the level of disengagement has stubbornly remained around 70% but I think we can safely state two things;
- Technology has not, yet come to the rescue. It’s pretty obvious that even with the rise in productivity brought about by the internet and mobility that employee engagement levels have not been impacted and have remained static.
- Addressing the disengaged 70% is a huge business opportunity. Major achievements in productivity and customer experience will be achieved by the organizations that can tap into this 70% pool and convert them to engaged employees. This will not only require changes in managerial techniques and soft skills but also in the design of flexible IT applications that engage and empower employees rather than lock them into fixed business processes.